Widerrufsrecht

Return and Refund Policy

Last updated: [Insert date]

1. General Information

Our clothing products are manufactured using a print-on-demand model. Production generally begins after an order is placed.

We want our customers to be satisfied with their purchases. This policy explains how to request assistance with defective products, returns, replacements, and refunds.

This policy is subject to any mandatory consumer rights applicable in the customer's country.

2. Damaged or Defective Products

If a product arrives damaged, has a printing defect, is the wrong item, or materially differs from what was ordered, please contact us at [Contact Email].

Where possible, please provide:

Your order number.
A description of the problem.
Photographs of the product and the defect.
Photographs of the packaging, where relevant.

We will review the complaint and explain the next steps.

Depending on the circumstances and applicable law, available remedies may include a replacement, repair where appropriate, price reduction, or refund.

We may request additional information where reasonably necessary to assess the issue. This process does not restrict any statutory rights.

3. Reporting Deadlines

Please report damage or manufacturing defects as soon as reasonably possible after receiving your order.

For claims handled through our production partner, Printify generally requires reports of damaged or incorrectly manufactured products within 30 calendar days of delivery. We therefore recommend contacting us promptly so that we can submit the claim within the applicable period.

This deadline relates to the claim process with our production partner. It does not automatically extinguish any statutory rights the customer may have against us.

4. Incorrect Size, Color, or Change of Mind

Please check the size chart, product description, and color information carefully before placing your order.

Under Printify's standard policies, returns or refunds are generally not available solely because a customer ordered the wrong size or color or changed their mind.

Where no statutory return or withdrawal right applies, we do not offer voluntary returns for these reasons unless we expressly agree otherwise.

If the delivered product differs from the size, color, or item actually ordered, you may submit a complaint under Section 2.

5. Withdrawal Rights for International Orders

There is generally no universal statutory right to withdraw from an ordinary online purchase under Swiss law. However, mandatory consumer protection laws in other countries may provide additional rights.

For consumer purchases within the European Union, a 14-day withdrawal period generally applies to distance contracts, subject to statutory exceptions.

The exception for goods made to a consumer's specifications or clearly personalized does not automatically apply to every product manufactured only after an order is placed. Standard clothing featuring a pre-existing design may still be subject to the withdrawal right.

Where a statutory withdrawal right applies, we will provide the applicable instructions concerning withdrawal, return shipping, costs, and refunds in accordance with the relevant law.

6. Returns

Please contact us before returning any product so that we can provide the appropriate return instructions.

Depending on the case, the return address may differ from our business address.

For accepted defect claims or incorrect deliveries, we will cover return or handling costs where required by law.

For statutory withdrawals, return shipping costs will be allocated in accordance with applicable law and the information provided to the customer before purchase.

7. Refunds

Where a refund has been approved or is legally required, it will generally be issued to the original payment method, where technically possible and legally permitted.

Processing times may depend on the review of the case, the payment method, and the payment provider. Mandatory statutory refund deadlines remain unaffected.